Press Release | Stratford Festival sees largest jump in attendance since 1999

November 20, 2013… With a ticket sales increase of 11% – the largest since 1999 – the Festival regained valuable ground in 2013, exceeding the season’s goals. Attendance reached more than 480,000, generating revenue from ticket sales of $29.7 million. Though it’s very early days, the trend seems to be continuing with advance sales to Members up 11% for 2014.

In addition to being a smashing success at the box office, Antoni Cimolino’s first season as Artistic Director was also a huge critical success, winning acclaim from critics almost across the board. Five of the season’s 12 productions were extended to meet the demand for tickets, including Mr. Cimolino’s sold-out production of Mary Stuart, which was extended an unprecedented four times.

“We feel we’ve made a great start in turning things around,” said Executive Director Anita Gaffney, reflecting on her first season as the Festival’s top administrator. “Antoni programmed an amazing season featuring repertoire with great appeal to our audiences and we implemented a number of initiatives to encourage longer visits, draw new audience members and bring back lapsed patrons. I’m relieved and delighted these initiatives resonated with people and succeeded on so many fronts.”

The new Forum was enormously popular, attracting nearly 30,000 people to the 150 events held throughout the 2013 season. The Forum was conceived to make a visit to the Festival a more immersive experience, giving theatregoers an opportunity to more deeply explore and discuss the themes of the plays. Figures show that 47% of those who attended The Forum bought more performance tickets than they did the previous year. In addition to accomplishing its goal of solidifying the Festival’s relationship with existing patrons, The Forum also attracted a new audience, with 13% of overall attendance coming to the Festival expressly for Forum events. (As The Forum was designed to enhance the Stratford experience, it was budgeted as a break-even project. Neither the $340,000 it generated in revenue nor its attendance numbers are included in the figures quoted above.)

“We are so pleased to see attendance growing once more,” says Mr. Cimolino, “but what has been even more gratifying is our audience’s response to the season. Time and again, people have come to me to thank me for creating an experience that stimulates them not just emotionally but intellectually and spiritually as well; for presenting plays they aren’t able to see elsewhere; and for providing them with a place to discuss the productions through The Forum. To hear that we’re heading in a positive direction and then to see that reflected at the box office makes our work all the more rewarding as we prepare for 2014.”

Growth was seen across the board, with the following notable increases:

  • Lapsed patrons (who have not attended in five years) up 76%.
  • New customers up 46%.
  • School sales up 20%.
  • U.S. attendance up 8% – the first increase since it began to decline in 2003.
  • Canadian attendance up 13%.

In 2013, a number of new initiatives were introduced to make the Festival more accessible to a broader section of the population and to allow a greater number of people to see multiple performances, giving them a richer experience.

“We wanted to make the Festival as accessible as possible,” says Ms Gaffney. “To that end, we introduced the bus between Toronto and Stratford, which not only brought more people to the Festival but also made it easier for people to make multiple visits.

“We also extended special ticket savings as soon as our box office opened rather than waiting to offer last-minute discounts. As a result we saw an increase in the number of shows patrons were attending, as well as an increase in the number of new and returning patrons. There was also an additional benefit: in recent years we had observed a trend toward last-minute ticket purchases, but this year we were encouraged to see slightly earlier buying behaviour. We will be adding to our incentives to bolster these trends.”

The new Stratford Direct bus service running twice daily from Toronto at a price of just $20 round trip was a huge success. Roughly 15,000 people used the service, and they bought $1 million worth of tickets. As hoped, the bus helped attract new patrons – 53% of those riding the bus had not been to the Festival before. It also lured a number of patrons back to the Festival: 13% of riders had not attended in two or more years. Inspired by this success, the Festival is launching a bus service from Detroit three times a week in 2014.

The Festival introduced two-for-one Tuesdays in 2013. This incentive provided an opportunity for almost 12,000 additional people to attend a performance at the Festival, and 32% of people who took advantage of the two-for-one offer were first-time visitors. The offer drove a 30% increase in Tuesday attendance, along with a 6% increase in Tuesday revenue over 2012. As a result of its success, the program will be extended to include Thursdays in 2014.

The Festival also started a loyalty program in 2013, which featured special acknowledgements, perks and selected incentives for its best customers. People targeted by the program purchased $3.7 million more in tickets than they did the previous year.

Meanwhile, existing incentives also saw increased sales, including Play On, which offers 16- to 29-year-olds $25 tickets to selected performances – up 57% – and the Family Experience, which offers $36 tickets to children 18 and younger attending with an adult – up 39%.

In addition to extending two-for-one Tuesdays and adding the Detroit bus, the Festival is introducing the following programs and incentives:

  • Playcare, a weekend afternoon babysitting service for children 4 to 10 years old, offered through the Stratford Y at just $15.
  • A family concierge in the Avon lobby to assist with children’s needs.
  • Sundays with the Bard, $45 tickets for Sunday matinées of King Lear and A Midsummer Night’s Dream at the Festival Theatre.
  • The Dream Deal, a $99 advance purchase package with tickets to both Chris Abraham’s and Peter Sellars’s versions of A Midsummer Night’s Dream.
  • The Lucky 29 ticket lottery, sponsored by Sun Life Financial, offering $29 balcony seats to non-musicals at the Festival and Avon theatres.
  • Teacher Ticket Deals, offering discounts for teachers to preview plays for student attendance or enjoy a performance on their own.

The 2013 attendance figure of 480,232 represents an 11% increase over 2012’s attendance of 432,240. In 2011, attendance dipped below 500,000 for the first time in almost 20 years, hitting 455,044.

Tickets for the 2014 season went on sale to Members of the Stratford Festival on November 11. Sales to the general public begin on January 4. For more information, or to place an order, visit www.stratfordfestival.ca or call 1.800.567.1600.

The 2014 season runs from April 21 to October 12, featuring King Lear; Crazy for You; two versions of A Midsummer Night’s Dream; The Beaux’ Stratagem; Man of La Mancha; Alice Through the Looking-Glass; Hay Fever; King John; Mother Courage and Her Children; Antony and Cleopatra; Christina, The Girl King; and more than 150 events in The Forum.

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One thought on “Press Release | Stratford Festival sees largest jump in attendance since 1999

  1. Pingback: Stratford Festival sees largest jump in attendance since 1999 | The Book Vault

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